bit taka Privacy Policy

Scope of Data Collection

When you create an account, make a deposit, withdraw, or play games on the bit taka platform, we collect certain necessary information from you. The purpose of this collection is to provide you with accurate and secure service and to complete each transaction properly.

1.1 Identity Information

During account registration, we collect your full name, date of birth, national ID or passport number, mobile number, and email address. This information is used to verify your identity and complete account verification.

1.2 Financial Information

During deposits and withdrawals, your mobile banking number (bKash, Nagad, Rocket, Upay) or bank account details are collected. However, no card numbers, CVV codes, or full bank account details are stored on our servers — this information is processed directly through the payment gateway.

1.3 Usage Information

Which games you play, when you use the platform, your betting history, and account activity are recorded automatically. This helps us improve our service quality and detect any unusual activity.

1.4 Technical Information

Your device type, operating system, browser version, IP address, and connection duration are collected automatically. This information is used to ensure platform security and resolve technical issues.

How Data Is Collected

bit taka collects your information in several ways. In each method, we act with your consent and in compliance with applicable law.

2.1 Direct Submission

When you open a new account, verify your identity, request a deposit or withdrawal, or contact our customer support team — the information you provide reaches us directly.

2.2 Automatic Collection

As soon as you access the platform, technical information is collected automatically through cookies, log files, and other tracking technologies. This process is part of the site's normal operation.

2.3 Through Third Parties

Some information may also be collected through payment processors, identity verification services, and fraud prevention agencies. These third parties are contracted with us and are required to maintain the same standard of privacy.

Purpose of Data Use

We use collected information for specific and legitimate purposes. We do not use it beyond the purpose for which you provided it.

3.1 Account Management and Verification

Information is used to confirm your identity, keep your account secure, and provide assistance with login-related issues.

3.2 Processing Financial Transactions

Information is needed to correctly complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain transaction history.

3.3 Providing Bonuses and Promotions

User information is used to ensure that welcome bonuses, weekly offers, and VIP benefits are credited to the correct account.

3.4 Security and Fraud Prevention

Information is analysed to detect and prevent unauthorised access to accounts, creation of multiple accounts, and financial fraud. This is also important for protecting your own account.

3.5 Customer Support

Our 24/7 live chat and email support team uses your account information to resolve your issues quickly. Accurate support cannot be provided without this information.

3.6 Meeting Legal Obligations

Information is used to maintain records required under applicable law, foreign exchange control regulations, and anti-money laundering (AML) legislation.

3.7 Platform Improvement

By analysing user experience, we continuously improve the platform's functionality, game layout, and payment processes. This analysis uses information in aggregate, not individually.

Sharing Data with Third Parties

bit taka never sells your personal information to third parties. However, in specific circumstances and under strict agreements, some information may be shared.

4.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete deposits and withdrawals. These organisations follow their own privacy policies and use the information only for processing transactions.

4.2 Identity Verification Services

As part of the KYC (Know Your Customer) process, necessary documents are shared with identity verification agencies. This process is required for financial security.

4.3 Technology Service Providers

Server hosting, cloud storage, and cybersecurity service providers may have limited access to information to carry out their work. They are all bound by confidentiality agreements.

4.4 Law Enforcement Agencies

Under Bangladeshi law, we are required to provide necessary information upon a lawful order from a government authority or court. In such cases, we will try to notify you as early as possible.

4.5 What We Do Not Do

Your information is not sold to third parties.
Personal information is not shared with advertising networks.
Your information is not used for newsletters or marketing purposes without your permission.

Cookies and Tracking Technologies

The bit taka platform uses cookies and similar technologies to improve your browsing experience.

5.1 What Are Cookies

Cookies are small text files stored in your browser or device. They help remember your preferences, maintain your login state, and monitor site usage.

5.2 Types of Cookies We Use

Essential Cookies: Required for login sessions and security verification; disabling these will prevent the platform from functioning properly.
Functional Cookies: Remember your language preference, game settings, and display preferences.
Analytical Cookies: Collect aggregate statistics to understand which parts of the site are used most.

5.3 Cookie Controls

You can disable non-essential cookies at any time from your browser settings. Please note, however, that disabling essential cookies may prevent you from accessing your account.

Data Storage and Security

Protecting your information is our highest priority. bit taka uses modern technical and organisational security measures.

6.1 Encryption

All communication on the platform is encrypted using SSL (Secure Sockets Layer) technology. Your password is never stored in plain text — it is secured using a one-way hashing method.

6.2 Access Controls

Only authorised staff can access your information, and only as needed for specific tasks. All access is logged and reviewed regularly.

6.3 Data Retention Period

Data is retained for as long as your account is active. Even after an account is closed, information required to meet legal obligations is kept for the specified period, then securely deleted.

6.4 Response to a Data Breach

If a security breach occurs, we will investigate promptly and notify affected users as quickly as possible. Every possible step will also be taken to limit the damage.

Your Rights and Controls

Every user registered on the bit taka platform has certain specific rights over their personal information.

7.1 Right to Access Your Data

You can request to see the information we hold about you at any time. We will provide details of the stored information upon your request.

7.2 Right to Correct Your Data

If any information in your profile is incorrect or incomplete, you can request a correction. We will make the correction after verification.

7.3 Right to Request Deletion of Your Data

When you close your account, you can request that your data be deleted. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Stop Marketing Communications

If you do not wish to receive our promotional messages, you can cancel your subscription from your account settings or through customer support.

7.5 Connection to Responsible Gaming

By analysing your account information and activity, we can identify potentially problematic play and offer assistance. You can read our Responsible Gaming guidelines to learn more about this process.

Protection of Minors

The bit taka platform is for people aged 21 and above only. We do not intentionally collect any information from those under the age of 21.

8.1 Age Verification

Date of birth is verified during account registration, and age is confirmed by checking identity documents during the KYC process. If a minor has created an account using false information, that account will be closed immediately and the stored data will be deleted.

8.2 Guidance for Parents

If you suspect that a child or teenager has accessed the bit taka platform using your device, please notify our support team immediately. We will take the necessary steps promptly.

Policy Changes

bit taka may update this privacy policy from time to time. If changes are made, the "Last Updated" date at the top of the page will be changed.

9.1 Notice of Material Changes

If any change significantly affects your rights, we will inform you in advance via your registered email or through a message on the platform.

9.2 Consent

Continuing to use the platform after a revised policy is published will be taken as your agreement to the new policy. If you do not agree, you may request that your account be closed.

9.3 Relationship with Other Policies

This privacy policy is an integral part of our overall Terms and Conditions. If any conflict arises between the two documents, the Terms and Conditions will take precedence.

Contact Us

If you have any questions, complaints, or requests regarding this privacy policy, please contact our support team.

10.1 Ways to Contact Us

Our customer support is available 24 hours a day, 7 days a week, in both Bengali and English.

Live Chat — Log in to the platform and start chatting directly
Email: [email protected]

10.2 Response Time

For privacy-related requests, we try to respond as quickly as possible. Complex requests may take a little longer, but every request is given careful consideration.

10.3 Learn More

For general information about bit taka, visit our About Us page, or read the FAQ section for answers to common questions.